Last updated on Feb 18, 2025
STEP-IN ENGINEERING (“we,” “us,” or “our”) believes in helping its customers as far as possible and therefore maintains a liberal cancellation and refund policy. Please read the following carefully:
- At www.stepinengineering.com, all course purchases and payments are non-refundable under any circumstances.
This policy applies to:
- Pre-recorded and live courses
- Advance or partial payments made to reserve a seat in future batches or sessions
- Accidental purchases or dissatisfaction after access
Why we don’t offer refunds:
- Our courses are digital products that provide immediate or reserved access to proprietary content and learning schedules. Once accessed, the value of the content cannot be “returned,” unlike physical goods.
- Advance and prebooking payments block a seat and allocate resources (such as trainer time, platform access, and batch planning), which prevents us from offering that slot to others.
- Once booked, these administrative and operational processes are initiated—making refunds impractical and unsustainable.
We encourage all learners to review course details and reach out to our support team before making any payments.
2. International Payments and 3D Secure (3DS) OTP Verification
• We accept international payments. All international transactions on our website go through 3D Secure (3DS) verification, which includes OTP (One-Time Password) verification for each transaction. This additional security measure ensures successful and secure international payments.
3. Contact Information
• For more information about refunds, cancellations, or international payment verification, please contact our support team at:
Email: stepinengineering.av@gmail.com
Phone: +91 90254 00629
By making a purchase on www.stepinengineering.com, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.
Thank you for choosing STEP-IN ENGINEERING!